Hi!
We're here to answer your questions
(however you want to ask them)
Email
hello@mybillie.com
Text
888-820-7422
(however you want to ask them)
top questions
How does the shave plan work?
How can I modify my plan?
How do I replace the blade cartridge from my handle?
How often should I change my blade?
Can’t login or forgot password?
How long will my order take to arrive?
Where did the name Billie come from?
shave plans
What is a “shave plan”? And how does it work?
How many blade cartridges will I receive in each shipment?
How do I modify or cancel my shave plan?
Can I buy a starter kit without signing up for a plan?
I already have a Billie handle and holder. How do I get more blades?
blades
How often should I change my blade cartridge?
How do I replace the blade cartridge from my handle?
How many blades are in your cartridges?
What’s the difference between men’s and women’s razor cartridges?
Do your blades contain nickel?
Where are your products made?
How does the razor holder work?
body care
Have questions about our ingredients?
Do you test any of your products on animals?
Where are your body care products made?
What skin types are Billie products suitable for?
orders & payment
How can I check, update or cancel my order?
How long will my order take to arrive?
How much is shipping?
Where do you ship?
Can’t login or forgot password?
What is your return policy?
When will my credit card be charged?
Can I remove a saved payment method?
I am purchasing from Canada. Why am I having trouble checking out?
referrals
What is the Pink Tax Rebate?
What do I get if I refer a friend to Billie?
How do I redeem my coupon code?
I was gifted a Billie handle. How do I get more blades?
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